A Support System Built Around the Work
Support is useful only when agents can find it, understand it, and apply it. Wallace connects people, systems, learning, marketing, technology, transaction processes, referrals, and offices so agents have a clearer path from question to action.
The support areas should work together.
A new listing might involve broker guidance, a pricing presentation, photography, print and digital marketing, showings, forms, transaction management, deposit processing, document checks, and closing handoff. The value is not each tool alone; it is a clear operating path across them.
A local, family-owned brokerage since 1936.
Twelve East Tennessee offices, hands-on broker support, and a platform built for agents who want to grow where they live.
Go deeper where your business needs leverage.
Each card links to a dedicated page with exact services and expectations.
Training and business development
Orientation, foundational learning, ongoing skills, workshops, online resources, and planning.
Marketing
Strategy, identity, websites, content, print, digital, social, photography, video, and listing media.
Technology and tools
Onboarding, CRM, presentations, websites, forms, transactions, automation, and troubleshooting.
Broker and transaction support
Broker guidance, office administration, The HUB, file systems, deposits, and closing handoff.
What this looks like in practice.
Connect resources to a business plan
The goal is not to attend more classes or collect more templates. Agents should use support to improve the actions that drive a healthy business: useful conversations, follow-up, appointments, client experience, market knowledge, professional presentation, transaction accuracy, referrals, and review.
Help clients who are moving across markets
Referral Connections supports inbound and outbound referral placement and transaction assistance. Wallace’s relocation team works with clients moving to and from East Tennessee and connects through LeadingRE. Program eligibility, routing rules, referral fees, and performance standards may apply.
Offices add people and market context to the platform
Wallace’s 12 office locations connect agents with principal brokers, administrative support, meetings, workshops, colleagues, and the communities they serve. The exact office experience can differ, so candidates should meet the relevant broker and team before deciding where to affiliate.
Resources do not replace ownership
Wallace does not guarantee income, lead volume, closings, or business growth. Agents remain responsible for learning the systems, completing required work, following broker direction, creating client opportunities, managing expenses, serving clients, and reviewing performance.
Common questions, clearly answered.
The answers below are honest and specific. If yours is not here, ask it through the form – a member of the Wallace team will respond personally.
What kinds of support does Wallace provide agents?
Is Wallace support included for every agent?
Who helps Wallace agents with technology?
Who helps Wallace agents with marketing?
What is The HUB?
How should an agent decide which support to use first?
Start with the business problem you want to solve.
Tell Wallace what slows you down, what you want to improve, and where you plan to grow. The team can show the most relevant support areas and explain how access, onboarding, requests, costs, eligibility, and responsibilities work.
A real member of the Wallace team reads every message and responds directly.
You decide the pace. No pressure, no obligation, and every conversation stays confidential.
